Work History

PROFESSIONAL SUMMARY

Dedicated EdTech Professional with a proven track record of enhancing parent, guardian, and educator communication for large school districts. Expert in diagnosing and resolving complex technical issues for teachers and administrators with an emphasis on empathy and customer satisfaction. Proficient in ParentSquare, SFTP, API integrations, and data automation, with a deep enthusiasm for facilitating effective educational tools.

CORE SKILLS

Customer Support: Expert in ticket triaging, root-cause diagnosis, and creating technical documentation for non-technical users.
EdTech Expertise: Current district administrator for ParentSquare; experienced with Apptegy products, Thrillshare CMS, and the Rooms App.
Technical Integrations: Hands-on experience with SFTP (automated and manual), REST APIs, SQL, and cross-platform data synchronization.
Problem Solving: Quick learner skilled at finding root causes and collaborating with non-technical stakeholders to implement lasting solutions.

PROFESSIONAL EXPERIENCE

Data Engineer / Automation Developer | Rogers School District Rogers, AR | February 2025 – Present * System Integration: Built and maintained automation pipelines to sync Student Information System (SIS) data with ParentSquare and other third-party applications. * Data Strategy: Authored SQL queries to collect, organize, and process high volumes of data for external service providers. * Project Leadership: Planned and executed automation strategies for new services, including coordinating with third-party representatives to evaluate data requirements. * Automated Transfers: Configured SFTP automation to ensure regular, secure, and accurate data delivery to external platforms.

Web Developer | Springdale School District Springdale, AR | July 2023 – February 2025 * Communication Management: Facilitated the setup and deployment of the Rooms App for the largest school district in Arkansas, ensuring seamless parent-teacher engagement. * Data Integrity: Oversaw the addition and regular updating of parent and student records to maintain communication platform accuracy. * Direct Support: Provided one-on-one training and troubleshooting for parents and teachers to validate and optimize their use of the Rooms App. * Web Automation: Monitored web content and automated repetitive updates using JavaScript and API integrations. * Documentation: Authored clear instructional materials that reduced technical errors and website downtime for district staff.

Software Engineer | Wehco Media, Inc. Fayetteville, AR | January 2020 – December 2022 * Customer-Centric Support: Triaged support tickets for platforms serving 350,000+ users, providing timely root-cause analysis and fixes. * Vendor Collaboration: Partnered with third-party vendors to develop JavaScript and Python software for secure customer authorization and authentication. * Emergency Response: Provided mission-critical support for server downtime and website outages, including after-hours and weekend resolutions. * Full-Stack Development: Lead developer on "Promobuilder," using Python, Django, and PostgreSQL to build subscription features and RESTful APIs.

Web Development Teaching Assistant | BloomTech Remote | July 2019 – January 2020 * Student Success: Provided daily technical support and feedback for students in an intensive agile learning environment. * Mentorship: Conducted weekly one-on-one code reviews and progress reports, translating complex technical concepts into accessible feedback.

TECHNICAL SKILLS

Languages: Python, PowerShell, SQL (PostgreSQL, MySQL, SQLite), Bash, JavaScript.
Data & Automation: SFTP, RESTful APIs, Git/GitHub, Linux/SSH, Pandas, Selenium, BeautifulSoup.

EDUCATION